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Air India grounds crew over unruly passenger behavior during flight


NEW DELHI, Jan 7 (Reuters) – Air India has issued a show-cause notice and grounded one pilot and four cabin crew members as it investigates the behavior of an unruly passenger on a flight from New York to Delhi in November, the airline’s chief executive said the office said Saturday.

The Tata Group-owned airline has facing criticism by India’s aviation regulator following an incident on a Nov. 26 flight in which a male passenger, though apparently drunk, urinated on a female passenger.

A second such incident occurred last month on a flight from Paris to Delhi.

“Air India recognizes that it could have handled these matters better, both in the air and on the ground, and is committed to taking action,” the airline’s CEO and managing director Campbell Wilson said in a statement on Saturday .

Wilson said Air India has taken multiple measures to improve its response to such incidents, including a review of airline policies and reporting processes.

Male passenger accused of misconduct on New York to Delhi flight fired by employer Wells Fargo (WFC.N), said the bank on Friday, adding that it is cooperating with local law enforcement.

Local media reported on Saturday that the passenger had been arrested by Indian police.

Air India will provide full assistance to affected passengers, regulatory and law enforcement authorities, Wilson said.

“We are committed to providing a safe environment for customers and crew as well as operating in full compliance with all laws and regulations,” he said.

Reporting by Aditi Shah, writing by Devyot Ghoshal; Editing by Jacqueline Wong

Our standards: Thomson Reuters Trust Principles.


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