As Sarah Hole, 23, of Stamford, Conn., and her fiancé, Drew Tomlinson, waited at a gate at Newark Liberty International Airport Wednesday morning, they got the impression that staff members were just as confused as passengers about the delays. to their flights.
Over the intercom, an American Airlines representative blamed the FAA for a “system outage,” Ms. Hole said, but had few other details.
“They emphasized that they had the same information as us,” Ms Hole said.
On social media, passengers waiting for flights from various airlines in cities across the United States told a similar story: Airlines were blaming the FAA’s technical problem for the delays, and there weren’t many answers available.
Ms. Hole said their 6:20 a.m. flight to Phoenix on American Airlines was delayed several times in 15- and 30-minute increments. They arrived at the airport before 5am after about an hour’s drive. They worried their flight might be delayed long enough to miss their connection to St. George, Utah, where they had planned a sightseeing trip for Mr. Tomlinson’s birthday.
They were “trying to stay positive,” she said. As they waited, they saw “a small handful” of other planes take off through the window.
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